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ITIL 4 Foundation Practice Tests

ITIL 4 Foundation

Learn IT service management best practices and the Service Value System. The entry-level credential for IT professionals managing services and processes.

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Duration

60 minutes

Questions

40 questions

Cost

$250 USD typical
Where to register
PeopleCert (on behalf of Axelos)

Issued by PeopleCert (on behalf of Axelos). Delivered via PeopleCert online proctored or test center. $250 USD typical. Bundles with the official study guide are available from accredited training providers.

Register on peoplecert.org
01·Overview

Certification overview

The format, prerequisites, and what to expect on exam day.

Exam details

  • Exam Code

    ITIL 4 Foundation

  • Duration

    60 minutes

  • Questions

    40 questions

  • Format

    Multiple choice, closed book

  • Passing Score

    26 of 40 (65%)

  • Cost

    $250 USD typical

  • Validity

    Lifetime

Prerequisites
  • No formal prerequisites required
  • Basic familiarity with IT operations or service management is helpful
  • Access to the official ITIL 4 Foundation study guide
  • Willingness to memorize precise definitions and terminology
02·Domains

Exam domains

Topics on the official blueprint, with their relative weight.

01
Module 1: Key Concepts of Service Management
~25% of exam
  • Definitions of service, value, and value co-creation
  • Stakeholders and service relationships
  • Outputs versus outcomes, costs and risks
  • Utility and warranty
02
Module 2: The Four Dimensions Model
~25% of exam
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
03
Module 3: The Service Value System
~25% of exam
  • Components of the SVS
  • Service value chain activities
  • The seven guiding principles
  • Continual improvement model
04
Module 4: ITIL Management Practices
~25% of exam
  • Incident, problem, and change enablement
  • Service request and service desk
  • Continual improvement practice
  • Purpose of the 34 ITIL practices at a high level
03·Study tips

How to actually pass it

Practical strategies for the weeks before, and the morning of.

Preparation strategy
  • Memorize the seven guiding principles word-for-word
  • Draw the Service Value Chain diagram from memory
  • Make flashcards for the four dimensions and key terms
  • Take at least three full-length practice exams
  • Focus on definitions, the language of the questions is precise
  • Review the 34 management practices at a high level only
Exam day
  • Read every question twice, ITIL questions are written precisely
  • Watch for distractors that mix terms from different dimensions
  • Trust your first answer on definition questions
  • Pace yourself at about 1.5 minutes per question
  • Skip and flag, then return to questions you find tricky
  • Stay calm with terminology, the patterns repeat

ITIL Foundation is a vocabulary exam. Train for it.

Definition-precise practice, plus the seven guiding principles drilled by repetition. Start free, no card required.

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