Welcome to the Exam Coach AI Help Center. Here you'll find answers to common questions, guides on how to use our platform, and ways to contact our support team.
Exam Coach AI is an intelligent platform that helps students prepare for exams using AI technology. Our platform generates practice questions, provides personalized feedback, and adapts to your learning style to maximize your exam performance.
To create an account, click on the "Sign Up" button in the top right corner of our homepage. You can sign up using your email address or through your Google account. Follow the prompts to complete your registration.
Yes, we take data security very seriously. All your personal information and study materials are encrypted and stored securely. We never share your data with third parties without your consent. For more information, please review our Privacy Policy.
Our AI is trained on a vast database of educational content and is designed to generate high-quality, relevant questions. However, as with any AI system, there may occasionally be inaccuracies. We continuously improve our algorithms based on user feedback to enhance accuracy.
Instead of a subscription model, Exam Coach AI uses a question pack system. You purchase packs of questions as one-time payments, and these questions remain in your account until you use them. We offer various pack sizes to suit different needs, from small packs for quick study sessions to large packs for comprehensive exam preparation.
Yes! We offer a Free Pack with 8 questions that you can claim once every 24 hours. This is perfect for trying out our platform or for quick daily practice. You need to use all your current free questions before claiming a new Free Pack.
Learn how to set up your account, create your first study set, and start practicing with AI-generated questions.
Discover how to upload your notes, textbooks, and other study materials to generate targeted practice questions.
Learn how to create customized practice exams tailored to your specific learning needs and exam format.
Understand how to use our analytics tools to track your progress and identify areas for improvement.
You can update your account information by going to your Dashboard, clicking on your profile icon in the top right corner, and selecting "Account Settings." From there, you can edit your personal information, change your password, and manage your notification preferences.
To purchase question packs, go to the "Pricing" page from the main navigation menu. We offer several pack sizes:
You can view your remaining question count on your Dashboard. The number of questions you have left is displayed prominently, so you always know how many questions you can generate before needing to purchase more.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. All transactions are encrypted and processed securely.
No, your purchased questions do not expire. Once you buy a question pack, those questions remain in your account until you use them. This gives you the flexibility to use them at your own pace without worrying about time limits.
We generally do not offer refunds for purchased question packs. However, if you experience technical issues that prevent you from using your questions, please contact our support team, and we'll work with you to resolve the issue.
Can't find what you're looking for? Our support team is here to help. You can reach us through any of the following channels:
For general inquiries and non-urgent issues:
We typically respond within 24 hours on business days.
For immediate assistance during business hours:
Available Monday-Friday, 9am-5pm EST
For urgent matters or technical issues, please include as much detail as possible, including:
Your account email address
A detailed description of the issue
Any error messages you received
Screenshots, if applicable